Shipping policy
Where we ship: United States addresses only (50 states). [Decision: APO/FPO and PO boxes: not accepted for orders over $[___].]
Cost: [Decision: free insured shipping on all US orders / free over $___ ; otherwise $___.]
Processing time
- In-stock items: usually ship within [1–3] business days.
- Made-to-order items (specific ring sizes, eternity bands, custom metal colors): usually ship within [5–10] business days.
- Product pages show the expected time. If your order will be delayed, we'll email you with a new date and you may cancel for a full refund.
Insurance and signature: Every order ships fully insured with an adult signature required at delivery. We can't leave packages unattended or redirect them to a different address after they ship. Some orders may ship directly from our manufacturing partner in discreet packaging.
Order verification: For fraud prevention we may verify a high-value order before shipping (for example, by email or phone). We can't ship to an address that doesn't match the billing details without verification.
Lost or damaged packages: Report a damaged package or missing item within 48 hours of delivery to hello@nuvejewelry.com with photos. If tracking shows a package lost in transit, we'll file the carrier claim and replace or refund the order once the claim is confirmed.
Sales tax: Collected where required by law (including Florida).
Questions: hello@nuvejewelry.com · 786-231-9559