Refund policy
30-day returns. You may return eligible items within 30 days of delivery for a refund to the original payment method, or for an exchange.
Eligible items must be:
- unworn, unaltered and undamaged;
- returned with all original packaging, the grading report (if included) and any paperwork;
- verified on inspection (we check the stone and the inscription, where present, against our records).
Final sale (not returnable): engraved items; items resized, altered or repaired by anyone other than Nuvé; custom or made-to-order designs marked "final sale" on the product page; [earrings once removed from hygienic packaging – decision].
How to return
- Email hello@nuvejewelry.com with your order number within 30 days of delivery.
- We send you a prepaid, insured return label [decision: free / $___ deducted from the refund]. Please use only our label, because uninsured returns are your responsibility.
- Refunds are issued within [5–10] business days after we receive and inspect the item. Your bank may take a few more days to post it.
Exchanges: Same process. If the new item costs more, we charge the difference; if it costs less, we refund it.
Missing reports: If an IGI report is missing from a return, a replacement fee may be deducted [amount at cost].